Root Cause Analysis & Corrective and Preventive Action

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Course Overview

This extensive class provides delegates abroad coverage of Root Cause Analysis and Correct Action-Preventive Action (CAPA) techique and tools. The purpose of this course is to provide delegates with the knowledge and skills necessary to facilitate an effective problem-solving analysis.
The training introduces delegates to problem solving methodology, demonstrating how you can select and apply the most appropriate tools and techniques to investigate and solve a variety of problems. Root Cause Analysis (RCA) is a method of problem solving used to identify the root causes of faults, failures or problems which can enable professionals in your organization to identify the reasons why things go wrong and address the issues when customers complain about products and services.
RCA & CAPA encompass a wide range of approaches, tools and techniques which enable problem solving teams to look deeper into problems, uncover causes and suggest possible solutions, allowing you to prevent and control chronic and recurring problems by eliminating or detecting the causes of failure in your product design, production processes and administrative systems. During the course delegates will be able to implement RCA & CAPA methodologies to address concerns including:
→ Product failures
→ Process failures and poor product quality (defects)
→ Poor process flow and productivity
→ Cost of poor events and rework
Addressing the root causes of problems improves quality, process flow and productivity while also improving staff morale as employees become engaged and empowered in the creative process of problem solving and process improvement at all levels of the organization.

Key Takeaways

Analyze the concept and importance of root cause analysis in problem-solving.
Examine various root cause analysis techniques and methodologies, including the 5 Whys, Fishbone Diagram, and Failure Modes and Effects Analysis (FMEA).
Identify root causes of problems, defects, and failures.
Develop and implement effective corrective and preventive actions to address root causes.
Recognize the importance of monitoring and verifying the effectiveness of corrective and preventive actions, and the ability to implement continuous improvement processes.

National Association of State Boards of Accountancy
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LEORON Professional Development Institute DMCC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Course Outline

Part 1
Identification of Problem Types/Processes

Roles and Responsibilities
Problem Definition – What/When/Where
Why “who” is not important?
What is the problem?
Effective problem statement
The need for evidence
Interview techniques
Incident causal analysis

Part 2
Objectives and Success Measures

Causes and Time Lines
Costs – impact and resolution
Measuring the problem
Process and definition
Sampling and collection Plan
5 Whys and Beyond
Cause and Effect charts/production

Part 3
Root Cause Analysis Process

Logical analysis
Data Analysis
Process Analysis
Ishikawa diagrams
Cause and Effect Matrix


Relationship diagram

5 Whys Application
Root Cause Hypothesis
Cause-Mapping techniques

Part 4
Corrective Action - Preventive Action Process

Root cause verification
Identify solution
Brainstorming Techniques
Evaluate solutions
Impact/effort analysis
Developing selected solution
Risk analysis
Error-Proofing methods
Failure Mode and Effects Analysis (general coverage)
Implementation planning process and tools
*Note: Case studies generated from within the actual organization will make the course material and tools more real and effective for use while gaining value for delegates and reinforcing the learning endeavor.

Who Should Attend?

This highly practical and interactive course has been specifically designed for
This course is ideal for anyone whose job involves problem solving. As a minimum, all supervisors and lead personnel should take this course and anyone desiring a general understanding of problem-solving/errorproofing technique and tools for process performance, product conformance, and quality management systems, engineering processes, quality control, especially supervisors, managers, and professionals new to the field in aviation:
→ Managers responsible for process and quality improvements
→ Quality Managers, Internal and External Auditors
→ Line managers and supervisors involved in managing customer and/or supplier relationships
→ Problem solving team members and leaders
→ Product or process designers
→ Industrial, production, and process engineers
Senior leadership can also expect to benefit from the course, but need to understand the course does not address in detail the role of senior management as champions for organizational change paradigms (additional course material).

Related Courses


What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.