Project Quality Management

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Course Overview

It is often said that the key issue in Project Management is handling the triple constraint of Scope, Time and Cost. But while it is generally accepted that these three may slip, and frequently do, Quality requirements are much more demanding. Quality failures can lead to ballooning project costs and delays, and to hefty penalties and litigation if errors are not discovered and corrected on time. On the other hand, good quality of both deliverables and work processes ensure customer satisfaction, repeat business, and an improved work environment for all project participants and stakeholders.
This course will follow the presentation of Project Quality Management processes and tools from the recently released 6th Edition of PMIs PMBOK Guide, but enhances it with actual industry cases and experiences. An additional section covers effective, Lean based methods to enhance cross-discipline collaboration, drive quality improvements, and lead to more efficient project execution.
The material is geared primarily towards projects resulting in physical deliverables, such as civil, mechanical and electrical construction and major maintenance projects. Due to time limitations we will not be discussing the specialized Quality methods applicable to more intangible areas such as software development or product design.
This course should be of interest to all professionals involved in project planning and execution, or in technical areas often involved in assessing the quality of project deliverables. It should also provide valuable insights and a fresh perspective to Quality professionals involved in Project Quality assurance and control.
Our courses will help you gain the required knowledge and to practice the concepts and tools so you can confidently apply this knowledge upon returning to your project or workplace. The appropriate blend of instructor expertise, peer interaction, and course structure will keep you on track and allow you to meet your goals.

Key Takeaways

Identify the concepts and principles of project quality management, including quality planning, assurance, and control.
Analyze quality tools and techniques, including statistical process control, cause-and-effect diagrams, and flowcharts.
Develop and implement a quality management plan for a project, including the identification of quality objectives and performance standards.
Recognize the role and responsibilities of project stakeholders in ensuring quality, including project managers, team members, and customers.
Apply quality management principles and techniques to monitor and control project quality, including the identification and resolution of quality issues and the continuous improvement of processes.

National Association of State Boards of Accountancy
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LEORON Professional Development Institute DMCC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Course Outline

Part 1
The Project as a Unique Endeavor

Stakeholders and Stakeholder Management
The Triple Constraint
Project Structure and Components:
Project Approaches and Lifecycles (waterfall, agile)
Project Phases

Project Management

Process Groups
Knowledge Areas
Key Plans and Documents

Quality Definitions and Concepts

Quality and Grade
Evolution of the Concept of Quality:
Meeting Specifications
Fitness for Use
Customer Satisfaction

The Cost of Quality

Non-conformance costs
Warranty and Lost Business
Conformance costs
Appraisal (inspection, testing)
Quality and the Triple Constraint

Part 2
Continuous Improvement

The PDCA method

Coming together: Project Quality

Definition of Quality in a Project context
Deliverable / Product Quality
Quality Metrics, Specifications, and Standards
Work Performance Quality
Alignment with Plans and Procedures
Maintaining the Triple Constraint
Customer and Stakeholder Satisfaction
Technical and Quality Departments' roles and contributions

The Components of Project Quality Management

Plan Quality Management
Manage Quality: Quality Assurance and Process Improvement
Control Quality

Part 3
The Quality Management Plan

Purpose of the Quality Management Plan
Quality Management Process description
The quality Governance model, Roles, and Responsibilities
Project Quality Requirements and Standards
Quality Management Tasks to perform
Quality Control Tasks to perform

Project Quality Metrics

Metrics for Schedule, Resources, and Cost
Specialized Product Quality Metrics
Specialized Work Process Quality Metrics

Project and Organizational Context

Other Project Plans and Documents
Client and Enterprise Procedures and Standards
Government and Industry Regulations

Key Tools and Techniques

Meetings and meeting management
Open and structured brainstorming
Interviews – the Voice of the Stakeholders
Critical to Quality: from requirements to specifications. Kano requirements analysis
Internal and external benchmarking
Flowcharts and diagrams
Team decision tools
Measurement Plans for Inspection and Testing
Matrix diagrams
Cost-benefit analysis of Quality activities

Part 4
Objectives Quality Metrics Tracking

Data gathering
Basics of Measurement System Analysis

Inspection and Testing

Incoming, In-process, and Deliverable verification
Statistical Sampling

Other Data Sources

Work performance data
Check sheets and checklists
Scatter Diagrams

Visual Data Display

Pareto Charts
Control Charts

Digging Deeper

Root Cause identification and measurement

Part 5
Objectives Executing the Quality Management Plan

Boards and Checklists

Quality Assurance

Data Analysis and Reporting
Leveraging data from the Control Quality process
Data summarization and display
Stakeholder Reporting, Management, and Communications

Deliverable Assurance

Corrective Actions and Repairs
Preventive Measures and Change Requests
Deliverable Acceptance
Quality Management Plan execution
Work Processes

Process Improvement

Lessons Learned

Problem-Solving Tools

Cause and Effect diagrams
Root Cause Analysis
Affinity diagrams
Multicriteria Decision tools

Process Improvement Frameworks

Six Sigma and DMAIC
Lean and its offspring

Part 6
Lean Thinking Origins and Evolution Project Management vs. Manufacturing

Unique Project, repetitive Activities
Multi-unit deliverables
Ongoing Coordination

The Lean concept of Waste

Value-add and non-value add activities
The 8 wastes in Project Work

Lean Principles in Project Management

Team Engagement
Batches and One-piece Flow
Just-in-Time and Kanban
Visual Management, 5S, and 3P
Quick Change-over

The Three Flows of Project Execution

Beyond Gantt charts: collaborative coordination at the worksite
Materials and Equipment
Work and People

Shifting Behaviors from “Plan-Do” to Plan-Do-Check-Act

Integrating PDCA in Project Execution
Addressing complex issues with DMAIC and DoE

Collaborative Planning

Contractor and SME engagement
Collaborative Planning and Collaborative Plan Revisions
Technology-supported Collaboration: Planning tools, 3D and 4D models, Virtual and Augmented Reality

Part 7

For the Quality Management Plan
For the overall Project Management Plan

Inspection and testing

Incoming, In-Process, Deliverable Verification
Statistical Sampling, Acceptance Sampling

Who Should Attend?

This highly practical and interactive course has been specifically designed for
Program and Project Managers
Managers with line responsibility for Project Performance and Project Deliverables
Line and Supply Chain Managers and Analysts responsible for contracting project activities and setting project contractor terms
Quality Managers with responsibility for Project Quality
Technical Subject Matter Experts involved in Project Quality planning and assessment
Project Leaders and Coordinators

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What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.