PQM
Project Quality Management

Rating:

4.8

English

Intermediate

No available sessions at this moment.

Get in touch with our Training Advisior to find out about the next available sessions.

Download Brochure

Suggest A Date & Location

Course Overview

It is often said that the key issue in Project Management is handling the triple constraint of Scope, Time and Cost. But while it is generally accepted that these three may slip, and frequently do, Quality requirements are much more demanding. Quality failures can lead to ballooning project costs and delays, and to hefty penalties and litigation if errors are not discovered and corrected on time. On the other hand, good quality of both deliverables and work processes ensure customer satisfaction, repeat business, and an improved work environment for all project participants and stakeholders.
This course will follow the presentation of Project Quality Management processes and tools from the recently released 6th Edition of PMIs PMBOK Guide, but enhances it with actual industry cases and experiences. An additional section covers effective, Lean based methods to enhance cross-discipline collaboration, drive quality improvements, and lead to more efficient project execution.
The material is geared primarily towards projects resulting in physical deliverables, such as civil, mechanical and electrical construction and major maintenance projects. Due to time limitations we will not be discussing the specialized Quality methods applicable to more intangible areas such as software development or product design.
This course should be of interest to all professionals involved in project planning and execution, or in technical areas often involved in assessing the quality of project deliverables. It should also provide valuable insights and a fresh perspective to Quality professionals involved in Project Quality assurance and control.
Our courses will help you gain the required knowledge and to practice the concepts and tools so you can confidently apply this knowledge upon returning to your project or workplace. The appropriate blend of instructor expertise, peer interaction, and course structure will keep you on track and allow you to meet your goals.

Amet I.

Training Adviser

amet.ismaili@example.com

Let’s talk on WhatsApp

Key Takeaways

Identify the concepts and principles of project quality management, including quality planning, assurance, and control.

Analyze quality tools and techniques, including statistical process control, cause-and-effect diagrams, and flowcharts.

Develop and implement a quality management plan for a project, including the identification of quality objectives and performance standards.

Recognize the role and responsibilities of project stakeholders in ensuring quality, including project managers, team members, and customers.

Apply quality management principles and techniques to monitor and control project quality, including the identification and resolution of quality issues and the continuous improvement of processes.

National Association of State Boards of Accountancy

LEORON Professional Development Institute DMCC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org

Course Outline

Part 1

The Project as a Unique Endeavor

Characteristics
Organization
Stakeholders and Stakeholder Management
The Triple Constraint
Project Structure and Components:
Project Approaches and Lifecycles (waterfall, agile)
Project Phases

Project Management

Purpose
Process Groups
Knowledge Areas
Key Plans and Documents

Quality Definitions and Concepts

Quality and Grade
Evolution of the Concept of Quality:
Meeting Specifications
Fitness for Use
Customer Satisfaction

The Cost of Quality

Non-conformance costs
Rework
Scrap
Warranty and Lost Business
Conformance costs
Appraisal (inspection, testing)
Prevention
Quality and the Triple Constraint

Part 2

Continuous Improvement

Origins
The PDCA method

Coming together: Project Quality

Definition of Quality in a Project context
Deliverable / Product Quality
Quality Metrics, Specifications, and Standards
Work Performance Quality
Alignment with Plans and Procedures
Maintaining the Triple Constraint
Customer and Stakeholder Satisfaction
Technical and Quality Departments' roles and contributions

The Components of Project Quality Management

Plan Quality Management
Manage Quality: Quality Assurance and Process Improvement
Control Quality

Part 3

The Quality Management Plan

Purpose of the Quality Management Plan
Quality Management Process description
The quality Governance model, Roles, and Responsibilities
Project Quality Requirements and Standards
Quality Management Tasks to perform
Quality Control Tasks to perform

Project Quality Metrics

Metrics for Schedule, Resources, and Cost
Specialized Product Quality Metrics
Specialized Work Process Quality Metrics

Project and Organizational Context

Other Project Plans and Documents
Client and Enterprise Procedures and Standards
Government and Industry Regulations

Key Tools and Techniques

Meetings and meeting management
Open and structured brainstorming
Interviews – the Voice of the Stakeholders
Critical to Quality: from requirements to specifications. Kano requirements analysis
Internal and external benchmarking
Flowcharts and diagrams
Team decision tools
Measurement Plans for Inspection and Testing
Matrix diagrams
Cost-benefit analysis of Quality activities

Part 4

Objectives Quality Metrics Tracking

Data gathering
Basics of Measurement System Analysis

Inspection and Testing

Incoming, In-process, and Deliverable verification
Statistical Sampling

Other Data Sources

Work performance data
Check sheets and checklists
Surveys
Scatter Diagrams

Visual Data Display

Pareto Charts
Histograms
Control Charts

Digging Deeper

Root Cause identification and measurement

Part 5

Objectives Executing the Quality Management Plan

Tracking
Boards and Checklists

Quality Assurance

Data Analysis and Reporting
Leveraging data from the Control Quality process
Data summarization and display
Stakeholder Reporting, Management, and Communications

Deliverable Assurance

Corrective Actions and Repairs
Preventive Measures and Change Requests
Deliverable Acceptance
Audits
Quality Management Plan execution
Work Processes

Process Improvement

Lessons Learned

Problem-Solving Tools

Flowcharts
Cause and Effect diagrams
Root Cause Analysis
Affinity diagrams
Multicriteria Decision tools

Process Improvement Frameworks

Six Sigma and DMAIC
Lean and its offspring

Part 6

Lean Thinking Origins and Evolution Project Management vs. Manufacturing

Unique Project, repetitive Activities
Multi-unit deliverables
Ongoing Coordination

The Lean concept of Waste

Value-add and non-value add activities
The 8 wastes in Project Work

Lean Principles in Project Management

Team Engagement
Batches and One-piece Flow
Just-in-Time and Kanban
Visual Management, 5S, and 3P
Quick Change-over

The Three Flows of Project Execution

Beyond Gantt charts: collaborative coordination at the worksite
Materials and Equipment
Work and People

Shifting Behaviors from “Plan-Do” to Plan-Do-Check-Act

Integrating PDCA in Project Execution
Addressing complex issues with DMAIC and DoE

Collaborative Planning

Contractor and SME engagement
Collaborative Planning and Collaborative Plan Revisions
Technology-supported Collaboration: Planning tools, 3D and 4D models, Virtual and Augmented Reality

Part 7

Implications

For the Quality Management Plan
For the overall Project Management Plan

Inspection and testing

Incoming, In-Process, Deliverable Verification
Statistical Sampling, Acceptance Sampling

Who Should Attend?

This highly practical and interactive course has been specifically designed for

Program and Project Managers

Managers with line responsibility for Project Performance and Project Deliverables

Line and Supply Chain Managers and Analysts responsible for contracting project activities and setting project contractor terms

Quality Managers with responsibility for Project Quality

Technical Subject Matter Experts involved in Project Quality planning and assessment

Project Leaders and Coordinators

Related Courses

FAQ

What language will the course be taught in and what level of English do I need to take part in an LEORON training program?

Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.

Are LEORON Public courses certified by an official body/organization?

LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits

What is the deadline for registering to a public course?

The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or register@leoron.com.

What does the course fee cover?

The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.

Does LEORON give discounts?

Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.

Reviews

Review:
3 years ago the partnership between Al Rajhi Investments & LEORON institute had been built since that date LEORON delivered in-house & public training programs and as a talent development we always received
Baha Kiwan
Talent Development at Al Rajhi Real Estate Investments Co
Review:
IAMM Internal Audit Maturity Model
In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!
Dalal Kutbi
Country Learning & Development Manager at IKEA Saudi Arabia
Review:
Certified Professional in Quality and Patient Safety
Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider ‘’LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
Turki S. Alsahaan
Dir L&D, Talent Management at Mobily, Etihad Etisalat Company
Review:
Certified Professional in Quality and Patient Safety
Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.
Emad Alrajih
VP, Business Winning at BAE Systems Saudi Development & Training
Review:
Certified Professional in Quality and Patient Safety
We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. Leoron has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,
Nasser M. Al-Subaie
Sr. Program Officer, Enterprise Learning & Human Development at Kuwait Foundation for the Advancemen