Exam Preparation
CMQ/OECertified Manager of Quality/Organizational Excellence – Certification Training
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Course Overview
The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a professional who leads and champions process - improvement initiatives - everywhere from small businesses to multinational corporations - that can have regional or global focus in a variety of service and industrial settings. A CMQ/OE facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
The CMQ/OE should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.
The CMQ/OE should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.
Key Takeaways
1
Lead and champion process improvement initiatives in organizations that can have a regional or global focus in a variety of product or service settings.
2
Identify and have a working knowledge of quality standards and concepts.
3
Implement organizational assessments and related functions.
4
Assess quality needs in relation to overall strategic plans.
5
Implement quality programs to attain and maintain customer satisfaction and focus.
The American Society for Quality
The American Society for Quality (ASQ) is the world’s leading authority on quality. With more than 80,000 individual and organizational members, this professional association advances learning, quality improvement, and knowledge exchange to improve business results, and to create better workplaces and communities worldwide. Today, ASQ has become a global organization, with members in more than 140 countries. ASQ now has service centers in Mexico, China, and India, and has established strategic alliances with numerousorganizations to promote ASQ products and training. A rich history and bright future; we are ASQ, the Global Voice of Quality™. LEORON is an official educational partner for ASQ for number of EMEA countries.
Course Outline
Part 1: Leadership
A. Organizational Structures and Culture
1. Organizational structures
2. Organizational culture
2. Organizational culture
B. Leadership Challenges
1. Roles and responsibilities of leaders
2. Roles and responsibilities of managers
3. Change management
4. Motivating, influencing, negotiating, resolving
5. Empowerment
2. Roles and responsibilities of managers
3. Change management
4. Motivating, influencing, negotiating, resolving
5. Empowerment
C. Teams and Team Processes
1. Types of teams
2. Stages of team development
3. Team-building techniques
4. Team roles and responsibilities
5. Team performance and evaluation
2. Stages of team development
3. Team-building techniques
4. Team roles and responsibilities
5. Team performance and evaluation
D. ASQ Code of Ethics
Part 2: Strategic Plan Development and Deployment
A. Strategic Planning Models
B. Business Environment Analysis
1. SWOT analysis
2. Market forces
3. Stakeholder analysis
4. Technology
5. Internal capability analysis
6. Legal and regulatory factors
2. Market forces
3. Stakeholder analysis
4. Technology
5. Internal capability analysis
6. Legal and regulatory factors
C. Strategic Plan Deployment
1. Action plans
2. Resource allocation and deployment
3. Organizational performance measurement
4. Quality function in strategic deployment
2. Resource allocation and deployment
3. Organizational performance measurement
4. Quality function in strategic deployment
Part 3: Management Elements and Methods
A. Management Skills and Abilities
1. Principles of management
2. Management theories, styles, and tools
3. Interdependence of functional areas
4. Human resources (HR) management
5. Financial management
6. Risk management
7. Knowledge Management
2. Management theories, styles, and tools
3. Interdependence of functional areas
4. Human resources (HR) management
5. Financial management
6. Risk management
7. Knowledge Management
B. Communication Skills and Abilities
1. Communication basics
2. Communications in a global economy
3. Communications and technology
2. Communications in a global economy
3. Communications and technology
C. Project Management
1. Project management tools
2. Project planning and estimation tools
3. Measure and monitor project activity
4. Project documentation
2. Project planning and estimation tools
3. Measure and monitor project activity
4. Project documentation
D. Quality System
1. Quality mission and policy
2. Quality planning, deployment, and documentation
3. Quality system effectiveness
2. Quality planning, deployment, and documentation
3. Quality system effectiveness
E. Quality Models and Theories
1. MBNQA Criteria for Performance Excellence
2. ISO and other third-party standards
3. Other quality methodologies
4. Quality philosophies
2. ISO and other third-party standards
3. Other quality methodologies
4. Quality philosophies
Part 4: Quality Management Tools
A. Problem-Solving Tools
1. The seven classic quality tools
2. Basic management and planning tools
3. Process improvement tools
4. Innovation and creativity tools
5. Cost of quality (COQ)
2. Basic management and planning tools
3. Process improvement tools
4. Innovation and creativity tools
5. Cost of quality (COQ)
B. Process Management
1. Process goals
2. Process analysis
3. Lean tools
4. Theory of constraints (TOC)
2. Process analysis
3. Lean tools
4. Theory of constraints (TOC)
C. Measurement: Assessment and Metrics
1. Basic statistical use
2. Sampling
3. Statistical analysis
4. Trend and pattern analysis
5. Theory of variation
6. Process capability Reliability and validity
7. Qualitative assessment
8. Survey analysis and use
2. Sampling
3. Statistical analysis
4. Trend and pattern analysis
5. Theory of variation
6. Process capability Reliability and validity
7. Qualitative assessment
8. Survey analysis and use
Part 5: Customer-Focused Organizations
A. Customer Identification and Segmentation
1. Internal customers
2. External customers
2. External customers
B. Customer Relationship Management
1. Customer needs
2. Customer satisfaction and loyalty
3. Basic customer service principles
4. Multiple and diverse customer management
2. Customer satisfaction and loyalty
3. Basic customer service principles
4. Multiple and diverse customer management
Part 6: Supply Chain Management
6 Supply Chain Management
A. Supplier Selection
B. Supplier Communications
C. Supplier Performance
D. Supplier Improvement
E. Supplier Certification, Partnerships, and AlliancesF. Supplier Logistics and Material Acceptance
B. Supplier Communications
C. Supplier Performance
D. Supplier Improvement
E. Supplier Certification, Partnerships, and AlliancesF. Supplier Logistics and Material Acceptance
Part 7: Training and Development
7 Training and Development
A. Training Plans
B. Training Needs Analysis
C. Training Materials, Development, and Delivery
D. Training Effectiveness and Evaluation
B. Training Needs Analysis
C. Training Materials, Development, and Delivery
D. Training Effectiveness and Evaluation
Who Should Attend?
This highly practical and interactive course has been specifically designed for
→ Group/ Corporate Quality Manager,
→ Quality Director/ Head of Quality,
→ QA/QC Manager/ Engineer/ Supervisor
→ Quality Auditors/ ISO Auditors
→ Quality Professionals who leads, manages or supports quality improvement programs.
→ QM Professionals in need to add ASQ’s CMQ/ OE to his/her professional credentials
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FAQ
What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or register@leoron.com.
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.
Reviews
- Review:CMQ/OE Certified Manager of Quality/Organizational ExcellenceVery easy, interesting and fruitfulCMQ-OE is an important course for the managers & directors, in terms of being armed with the required tools & methodology for better management, and eventually towards an Organizational Excellence.I attended this course, last April 12-16, 2020 via online application due to the current pandemic crisis, while the trainer (Mr. Edwin Garro) and Leoron team made the course very easy & interesting for all the participants, the discussions that conducted, the exercises that were provided, and the daily tests, were fruitful & reduced the Learning distance impact.Mohamad BaytiehDr. Sulaiman AL Habib Medical Group
