Certificate in Business Process Optimization & Improvement

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Course Overview

Business strategy, competition, growth, technology, talent, restructuring, regulation, economic conditions, etc. are continually driving business change. Proactively recognizing and embracing change and transforming while continually improving business processes are essential to surviving and thriving in today’s business environment.
This is a course that will eventually enable delegates to understand the in-depth concepts, tools and methods of adopting business tools and process that improve workplace efficiency in your organization while at the same time help you curb the difficulties that come along with the management of process optimization and process improvement. The state or quality of being efficient, or the ability to accomplish something with the least waste of time and effort while building competency in performance of your workforce is what this course is designed to facilitate with delegates: effective application of efficiency tools to reduce waste and minimize variation; developing business operations that are repeatable and reproducible with minimal process variation (Lean).
Business Process Optimization & Improvement (CBPOI) is the fundamental rethinking and radical redesign of business processes, to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service, and speed. CBPOI spans a continuum of process change from Incremental improvement and business process redesign to transformational business process re-engineering. Incremental improvement and business process redesign is successful in departmental and cross-departmental initiatives that have specific tactical objectives. CBPOI advocates that enterprises return to the basics and reexamine their very roots and aim for total reinvention with initiatives that disrupt and transform business process - workflows, roles, business policies and procedures, supporting technology and underlying business rules. This requires new ways of thinking – doing new things in new ways - to achieve breakthrough results in organizational effectiveness and operational efficiency.

Key Takeaways

→ Recognize the importance of process optimization and improvement in achieving organizational efficiency and effectiveness, and identify key stakeholders involved in the process.
→ Apply process mapping and analysis tools to identify bottlenecks, inefficiencies, and opportunities for improvement in business processes.
→ Analyze and evaluate the effectiveness of different process improvement strategies and approaches, and recommend the most suitable one for a given business process.
→ Develop and implement a comprehensive process improvement plan for a business process, incorporating key improvement initiatives, performance metrics, and monitoring mechanisms to ensure sustainability and continuous improvement.
→ Assess the effectiveness of various process improvement methodologies and determine the optimal approach for a specific business process.
→ Capture your current processes and create suitable documentation to ensure standardized work practices.
→ Determine the root cause of problems that affect your work and put in place solutions that permanently resolve the problem.
→ Create visual management displays to improve communication and motivate employees.
→ Design more efficient methods of processing our work to improve speed of delivery and reduce costs.
→ Understand how to facilitate and sustain team based continuous improvement.
→ Best practices from Six Sigma and Lean that business leaders can confidently and immediately apply to business processes across your organization.
→ Ensure the results are integrated into your organization’s culture and are sustainable over time.

National Association of State Boards of Accountancy
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LEORON Professional Development Institute DMCC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Course Outline

Part 1
What is Business Process Re-engineering?

The Process Change Continuum
Drivers of Business Process Optimization & Improvements
Business requirements vs. business systems requirements
Objectives of Business Process Optimization

Business Processes Optimization & Improvement Readiness

CBPOI critical success factors
Stakeholder and SME Analysis
Enabling technologies

Business Process Redesign

Process redesign vs. incremental improvement
Vertical alignment of work activities
Optimizing cross-functional workflows

Part 2
Business Process Transformation

Aligning BPOI to business strategy
Transformational reengineering
Cross-enterprise value stream analysis
Developing Lean Business Processes

Business Process Design Framework

Action and Vision Statement
Process identification and selection
Obtaining management commitment
Acquiring process understanding
Creative process design
Implementation of the new process design

Part 3
Lean Principles

Eight Types of Wastes
Gemba Walk
Spaghetti Map
Functional Flow Diagrams
The Impact of Six Sigma on The Organization
R-D-M-A-I-C-R Methodology Overview
Creating a Shared Need

Who Should Attend?

This highly practical and interactive course has been specifically designed for
This 3-day practical interactive “hands-on” training session and workshop is intended for a broad audience of professionals in all industries and functions such as: Service, Engineering, Management, Quality, Accounting, all personnel involved in Lean initiatives, quality management managers, business improvement managers, manufacturing engineers/managers, quality professional, quality engineers, inspectors, maintenance project specialists, individuals leading project management initiatives.

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What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.