Exam Preparation

Certified Administrative Professional – Exam Preparation Course

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Course Overview

The IAAP Certified Administrative Professional (CAP) Exam Preparation Program introduces participants to the CAP certification; including exam eligibility and requirements, and provides an extensive overview of each of the six CAP exam domains:
→ Organizational Communication (24%)
→ Business Writing and Document Production (22%)
→ Technology and Information Distribution (16%)
→ Office and Records Management (15%)
→ Event and Project Management (12%)
→ Operational Functions (11%)
The program is designed to prepare students to embark on a targeted course of study in anticipation of successful completion of the CAP exam.*
The CAP exam is offered twice annually, to both IAAP members and non-members.
The percentages represent the amount of content covered on the exam in that particular area.

Key Takeaways

Demonstrate an understanding of the value of certification, specifically the CAP certification. Participants will learn about eligibility requirements, exam scheduling and fees and exam content areas (CAP domains).
Understand the six CAP Domains, including the performance outcomes for each domain. These domains constitute the content of the CAP exam.
Identify recommended resources (readings) to continue preparation to sit for the CAP exam.
Understand the specialty designations available after earning the CAP certification.
Learn about the benefits of membership in IAAP.

International Association of Administrative Professionals
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IAAP (International Association of Administrative Professionals) is a 501 (c) (6) registered not-for-profit professional associationfor administrative professionals. IAAP strives to ensure individuals working in office and administrative professions have the opportunity to connect, learn, lead, and excel. IAAP is dedicated to helping office and administrative professionals advance their career in a demanding and ever-changing business environment.

Course Outline

Day 1
Introduction to the course and areas to be covered
→ Trainer provides an introduction to the course content and methodology
→ Introduction by the participants
SESSION 1 – Introduction to the Certified Administrative Professional (CAP)
→ Four main components of certification
→ Value of the CAP certification
→ Three-step process to earn and maintain the CAP
→ Discussion of exam fees and scheduling
SESSION 2 – CAP Domain 1
→ CAP Domain 1 – Organizational Communication
• Performance Outcome (PO) 1
– Describe the concepts of applications of communication, management and leadership models/theories within organizations
− Identify various types of communication and which is the most effective for different business situations
Exercise: Review communication types
− Describe management/leadership theories and how they relate to effective organizational communication
Exercise: Review/discuss leadership theory matrix
• PO 2: Describe the process of effective interaction with internal and external stakeholders
− Demonstrate a basic knowledge and proficiency in managing and resolving conflict within an organization.
Exercise: Organizational conflict scenario
• PO 3: Recognize the importance and utilization of professional networking
− Describe how networking (both inperson and virtual) has changed the way people find jobs and companies recruit new employees.
Exercise: Professional networking tips
SESSION 3 – CAP Domain 2 – Business Writing and Document Production
• PO 1: Demonstrate knowledge of terminology associated with business writing and document production
− Identify the different functions of correspondence, documents and reports within an organization.
− Describe which method is best for creating and distributing reports and documents within an organization.
− Identify best practices for developing business communications such as research, audience analysis and composition.
Exercise: Document match-up
• PO 2: Exhibit proficiency in proofreading and editing documents
− Demonstrate knowledge of document readability for business communication.
− Identify and describe the most important steps when editing and proofreading.
− Apply the basics of copy editing for various types of documents.
Exercise: Edits using a proofreading guide
• PO 3: Demonstrate proficiency in the use of grammar, spelling, and sentence constructionn.
− Demonstrate ability to apply basic rules of English grammar, especially spelling, punctuation, capitalization and sentence construction.
Day 2
SESSION 4 – CAP Domain 3
Review of Day 1
• CAP overview
− Domains 1 and 2 overviews
CAP Domain 3 – Technology and Information Distribution
• PO 1: Describe the process of information distribution within an office environment
− Demonstrate knowledge in how to organize distribution lists for various types of communications.
• PO 2: Identify the important differences between traditional and electronic distribution of information
− Demonstrate knowledge and proficiency of different email interface types.
− Know what software and technology is available for distributing information.
Exercise: Review information distribution flowchart
• PO 3: Identify copyright laws, regulations regarding intellectual property, and ways to maintain confidentiality when distributing information.
− Identify proper attribution of quotations from published documents.
SESSION 5 – CAP Domain 4 Office and Records Management
• PO 1: Demonstrate knowledge of basic terminology associated with records management using ARMA Guidelines.
− Prove knowledge of terms such as metadata, records retention and data archiving.
− Demonstrate familiarity with terms used by ARMA and general records management.
• PO 2: Identify the key advantages and disadvantages of electronic and manual (paper) file management based on ARMA uidelines.
− Demonstrate usage of both paper and electronic filing systems as appropriate based on access requirements and organizational needs.
• PO 3: Demonstrate knowledge of both electronic and manual (paper) filing rules and standards based on ARMA Guidelines.
− Describe types of electronic files, naming conventions, options for accessing and methods of altering information.
− Knowledge of available software, systems and services for electronic filing.
− Describe the different methods for creating, storing and retaining files.
SESSION 6 – CAP Domain 5 Event and Project Management
• PO 1: Demonstrate knowledge of basic terminology associated with event management
− Identify the necessary elements in planning events ranging from internal meetings to external conferences.
• PO 2: Demonstrate proficiency in travel preparation
− Describe the necessary elements for planning and organizing travel, both domestically and internationally.
Exercise: Best practices in travel preparation
• PO 3: Describe the key requirements for meetings both in person and virtual
− Describe the steps required in the organization and planning of professional meetings.
− Knowledge of which software applications are appropriate for online meetings.
Exercise: Plan this meeting
Day 3
SESSION 7 – CAP Domain 6
• Review of Day 2
− Domains 3, 4 and 5 overviews
CAP Domain 6 – Operational Functions
• PO 1: Demonstrate knowledge in the duties and processes of human resources.
− Describe different forms of harassment in the workplace.
− Describe the ways to address employee situations professionally and legally.
− Identify approaches to and the importance of following organizational policies and procedures.
− Demonstrate knowledge of and purpose for performance evaluations.
Exercise: HR Scenarios – groups will review and discuss a scenario based on one of the above areas.
• PO 2: Describe the various methods of recruitment, staffing and hiring practices.
− Define different interview types and process.
− Demonstrate the ability to determine the staffing requirements of an organization.
• PO 3: Recognize why cultural and generational diversity is important for organizations.
− Describe how differing cultural and generational perspectives can benefit an organization.
− Identify what should be included in diversity training within an organization.
SESSION 8 – CAP Specialties
• Review of available CAP specialties
− Organizational Management
− Technology Applications
− Project Management
SESSION 10 – Question and Answer Session
SESSION 11 – All about IAAP

Who Should Attend?

To be eligible for the CAP exam, you must meet one of the following education/experience criteria:
  • “No college degree” - at least 4 (Four) years or 7 072 hours of relevant work experience is required
  • “Associates, 2-year degree" - at 3 (Three) years or 5 304 hours of relevant work experience
  • “Bachelors, 4-year degree” - at  least 2 (Two) years or 3 536 hours of relevant work experience

Relevant work experience must include the majority of the following:

  • Verbal and written communication with both internal and external clients
  • Business writing, proofreading, editing
  • Records Management
  • Meeting planning, travel planning
  • Project Management
  • Human resource activities, hiring, compliance
  • Budgeting, accounting functions

These numbers are based off a 34-hour working week or 1 768 hours per year. All relevant work experience needs to be earned within the last ten-year period in a paid position. Internships and work study do not count towards eligibility.

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What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
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