Project Quality Management

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It is often said that the key issue in Project Management is handling the triple constraint of Scope, Time and Cost. But while it is generally accepted that these three may slip, and frequently do, Quality requirements are much more demanding. Quality failures can lead to ballooning project costs and delays, and to hefty penalties and litigation if errors are not discovered and corrected on time. On the other hand, good quality of both deliverables and work processes ensure customer satisfaction, repeat business, and an improved work environment for all project participants and stakeholders.
This course will follow the presentation of Project Quality Management processes and tools from the recently released 6th Edition of PMIs PMBOK Guide, but enhances it with actual industry cases and experiences. An additional section covers effective, Lean based methods to enhance cross-discipline collaboration, drive quality improvements, and lead to more efficient project execution.
The material is geared primarily towards projects resulting in physical deliverables, such as civil, mechanical and electrical construction and major maintenance projects. Due to time limitations we will not be discussing the specialized Quality methods applicable to more intangible areas such as software development or product design.
This course should be of interest to all professionals involved in project planning and execution, or in technical areas often involved in assessing the quality of project deliverables. It should also provide valuable insights and a fresh perspective to Quality professionals involved in Project Quality assurance and control.
Our courses will help you gain the required knowledge and to practice the concepts and tools so you can confidently apply this knowledge upon returning to your project or workplace. The appropriate blend of instructor expertise, peer interaction, and course structure will keep you on track and allow you to meet your goals.

المخرجات الرئيسية

Learn how to align the Project plan and activities to ensure customer satisfaction with the process and the results.
Learn to apply key Lean concepts to improve project results, reduce rework and enhance cross-discipline collaboration
Move beyond the death spiral of inspection, testing and rework and towards effective quality management and improvement.
Understand the variety of Quality tools available in a Project environment and practice how to apply them to promote project success.
Improve competitiveness and time-to-market through better project results and enhanced client-contractor experience and interactions.

National Association of State Boards of Accountancy
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LEORON Professional Development Institute DMCC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

محتوى الدورة التدريبية

Day 1: Project Quality Management and its Business Drivers
The Project as a Unique Endeavor:
→ Characteristics
→ Organization
→ Stakeholders and Stakeholder Management
→ The Triple Constraint
→ Project Structure and Components:
→ Project Approaches and Lifecycles (waterfall, agile)
→ Project Phases
→ Project Management:
• Purpose
• Process Groups
• Knowledge Areas
• Key Plans and Documents
Quality Definitions and Concepts
→ Quality and Grade
→ Evolution of the Concept of Quality:
• Meeting Specifications
• Fitness for Use
• Customer Satisfaction
The Cost of Quality
→ Non-conformance costs
• Rework
• Scrap
• Warranty and Lost Business
→ Conformance costs
• Appraisal (inspection, testing)
• Prevention
→ Quality and the Triple Constraint
Continuous Improvement
→ Origins
→ The PDCA method
Coming together: Project Quality
→ Definition of Quality in a Project context
→ Deliverable / Product Quality
• Quality Metrics, Specifications and Standards
→ Work Performance Quality
• Alignment with Plans and Procedures
• Maintaining the Triple Constraint
• Customer and Stakeholder Satisfaction
→ Technical and Quality Departments roles and contributions
The Components of Project Quality Management
→ Plan Quality Management
→ Manage Quality: Quality Assurance and Process Improvement
→ Control Quality
Day 2: Planning Quality Management
The Quality Management Plan
→ Purpose of the Quality Management Plan
→ Quality Management Process description
→ Quality Governance model, Roles and Responsibilities
→ Project Quality Requirements and Standards
→ Quality Management Tasks to perform
→ Quality Control Tasks to perform
Project Quality Metrics
→ Metrics for Schedule, Resources and Cost
→ Specialized Product Quality Metrics
→ Specialized Work Process Quality Metrics
Project and Organizational Context
→ Other Project Plans and Documents
→ Client and Enterprise Procedures and Standards
→ Government and industry Regulations
Key Tools and Techniques
→ Meetings and meeting management
→ Open and structured brainstorming
→ Interviews – the Voice of the Stakeholders.
→ Critical to Quality: from requirements to specifications. Kano requirements analysis.
→ Internal and external benchmarking
→ Flowcharts and diagrams
→ Team decision tools
→ Measurement Plans for Inspection and Testing
→ Matrix diagrams
→ Cost-benefit analysis of Quality activities
Day 3:
Objectives Quality Metrics Tracking
→ Data gathering
→ Basics of Measurement System Analysis
Inspection and Testing
→ Incoming, In-process, Deliverable verification
→ Statistical Sampling
Other Data Sources
→ Work performance data
→ Check sheets and checklists
→ Surveys
Visual Data Display
→ Pareto Charts
→ Histograms
→ Control Charts
→ Scatter Diagrams
Digging Deeper
→ Root Cause identification and measurement
Day 4: Managing Quality
Objectives Executing the Quality Management Plan
→ Tracking
→ Boards and Checklists
Quality Assurance
→ Data Analysis and Reporting
• Leveraging data from the Control Quality process
• Data summarization and display
• Stakeholder Reporting, Management and Communications
→ Deliverable Assurance:
• Corrective Actions and Repairs
• Preventive Measures and Change Requests
→ Deliverable Acceptance
→ Audits
• Quality Management Plan execution
• Work Processes
Process Improvement
→ Lessons Learned
→ Problem Solving Tools
• Flowcharts
• Cause and Effect diagrams
• Root Cause Analysis
• Affinity diagrams
• Multicriteria Decision tools
→ Process Improvement Frameworks
• Six Sigma and DMAIC
• Lean and its offsprings
Day 5: Leading and Coaching for Improvement: Lessons from Lean Manufacturing
Lean Thinking Origins and Evolution Project Management vs. Manufacturing
→ Unique Project, repetitive Activities
• Multi-unit deliverables
• Ongoing Coordination
The Lean concept of Waste
→ Value-add and non-value add activities
→ The 8 wastes in Project Work
Lean Principles in Project Management
→ Team Engagement
→ Batches and One-piece Flow
→ Just-in-Time and Kanban
→ Visual Management, 5S and 3P
→ Quick Change-over
The Three Flows of Project Execution
→ Work
• Beyond Gantt charts: collaborative coordination at the worksite
→ Materials and Equipment
→ People
Shifting Behaviors from “Plan-Do” to Plan-Do-Check-Act
→ Integrating PDCA in Project Execution
→ Addressing complex issues with DMAIC and DoE
Collaborative Planning
→ Contractor and SME engagement
→ Collaborative Planning and Collaborative Plan Revisions
→ Technology-supported Collaboration: Planning tools, 3D and 4D models, Virtual and Augmented Reality
→ For the Quality Management Plan
→ For the overall Project Management Plan
Inspection and testing
→ Incoming, In-Process, Deliverable Verification
Statistical Sampling, Acceptance Sampling

على من يجب الحضور؟

This highly practical and interactive course has been specifically designed for
Program and Project Managers
Managers with line responsibility for Project Performance and Project Deliverables
Line and Supply Chain Managers and Analysts responsible for contracting project activities and setting project contractor terms
Quality Managers with responsibility for Project Quality
Technical Subject Matter Experts involved in Project Quality planning and assessment
Project Leaders and Coordinators

الدورات ذات الصلة


What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.