Strategic Quality Management
Crafting Organizational Excellence

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Course Overview

This intensive three-day program is designed for managers who want to transform into positions of leadership. Participants will gain a practical understanding of how to assess strategic goals and objectives and develop subordinates into high performing teams. A structured approach to team building will be demonstrated through in-class workshops by applying traditional tools of quality to align goals and objectives of all company employees with the strategic goals established by company leadership. Reflections of the theories of quality guru W. Edwards Deming and the father of modern management Peter Drucker will be reviewed in the perspective of the 2017 business environment.
This program will utilize the applications of quality theory and methodology in a holistic approach to supporting business excellence while utilizing all employees. The use of quality tools to support fact based strategic decision making, as well as tactical actions planning will be emphasized. Participants will gain an advanced understanding of how a contemporary quality management system supports strategy and operations by utilizing the existing internal intellectual capital, the people, its employees, to accomplish organizational excellence.

Key Takeaways

Describe the benefits of implementing a strategic quality management system and explain how it contributes to organizational success.
Apply different quality management approaches and methodologies to analyze and evaluate their effectiveness in improving organizational processes.
Develop and implement a quality management plan for an organization, incorporating key quality control and assurance measures.
Evaluate the impact of quality management on organizational performance and identify opportunities for continuous improvement.
Create a comprehensive quality management framework for an organization, incorporating best practices and standards, to ensure quality is embedded throughout all organizational processes and activities.

National Association of State Boards of Accountancy
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LEORON Professional Development Institute DMCC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Course Outline

Part 1
What is Strategic Quality Management?​

Traditional strategic planning models and quality-based strategic planning models: Hoshin and Scenario Based Models

Assessing strengths and weaknesses of traditional models

​Why strategic quality management?
Immediate consequences of not applying this approach
Future benefits from strategic quality planning
An organizational strategic approach to systems and processes

Breaking down functional silos in applying strategic quality​

Applying the tools of quality to support fact-based strategic decision making

In-class workshops: FMEA related to strategic quality leadership ( using brainstorming and affinity diagrams as a basis)

Part 2
Personal leadership evaluation and company readiness assessment​

Leader or manager
Traits of leadership
In-class exercise: gap analysis tool, manager, company, and employee evaluation
Developing a culture of strategic organizational excellence through leadership for the New Millennium​

Management and leadership, understanding the difference​

Cultivating leadership development
Emotional intelligence
Human factors engineering
Retaining employee intellectual capital
Aligning human resources, operations, and marketing using quality principles and tools to assure the continuous development of intellectual capital

Part 3
Strategic Organizational leadership​

Challenges and opportunities
Being proactive and visible as a leader
In-class exercise: Traditional SWOT extended to Hoshin Kanri to demonstrate how quality-based quantitative tools can impact strategic planning


Looking Forward​

Evaluate survey of leadership related to concerns and needs of organizations in the next decade
In-class workshops to conduct organizational self-evaluation for implementation of Quality based strategic
Develop company-specific action plans at the functional and operational levels (Summarizing quality tools applications in sequential bundles)
Strategic next steps planning

Who Should Attend?

This highly practical and interactive course has been specifically designed for
Anyone tasked with business operations decision making
Individuals who are responsible supervising others within an organization
Performance management specialist (human Resource planning)
Quality managers transforming to organizational excellence


What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.


  • Review:
    3 years ago the partnership between Al Rajhi Investments & LEORON institute had been built since that date LEORON delivered in-house & public training programs and as a talent development we always received
    Baha Kiwan
    Talent Development at Al Rajhi Real Estate Investments Co
  • Review:
    IAMM Internal Audit Maturity Model
    In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!
    Dalal Kutbi
    Country Learning & Development Manager at IKEA Saudi Arabia
  • Review:
    Certified Professional in Quality and Patient Safety
    Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider ‘’LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
    Turki S. Alsahaan
    Dir L&D, Talent Management at Mobily, Etihad Etisalat Company
  • Review:
    Certified Professional in Quality and Patient Safety
    Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.
    Emad Alrajih
    VP, Business Winning at BAE Systems Saudi Development & Training
  • Review:
    Certified Professional in Quality and Patient Safety
    We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. Leoron has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,
    Nasser M. Al-Subaie
    Sr. Program Officer, Enterprise Learning & Human Development at Kuwait Foundation for the Advancemen